"I congratulate you and your Team for their service excellence. It would also be appreciated if some kind of credit be passed onto the Smart Team for managing the insurance claim for me."

"I would like to thank you for the outstanding service that you gave me,and the manner that my claim was dealt with. I thank you very much."

"As I said on the phone, you are a credit to your company. Knowing the way customer service is usually conducted in South Africa, you are a rare individual."

"I just wanted to let you know that SMART insurance resolved my problems and, in fact, delivered exceptional customer service. Corrie, their Claims Manager, managed to turn an irate customer into a satisfied client who is happy to write a mail like this, in one telephone call."

"Thanks very much for your quick attendance for my car claim. My car has been repaired on the 22nd November 2010 at Cavalier in East London and I'm very pleased with the job done."

I would like to take this opportunity to pass my gratitude to Smart insurance and especially to Martha and her colleague Lebo. I must say I have just received excellent service on all the levels. I am proud to be one of your existing clients.

Just want to say thanks for a very quick and excellent service. U dealt with me as if I was the only client. Got a hassle free contact with you, always got updates on the claim. Now I know why they call it SMART, they employ the SMART ones. Big up SMART and with more people like Lerato in the company I see many more customers/clients coming your way.